Terms and Conditions

Posh and Pretty Wood Flowers looks forward to creating flowers for your special occasion and is honored to do so. I work hard to create exceptional flowers of high quality for you.  Posh and Pretty Wood Flowers reserves the right to cancel this contract if at any time I feel that the obligations cannot be met. In the event of a fire, natural disaster, tragedy, or other emergency, your liability is limited to a full refund of all monies paid. Please note that your Deposit is non-refundable in the event of a cancellation.

Terms: Payments may be made in cash, through PayPal, or Venmo.

Colors/Items/Requests/Timeliness: I understand that Posh and Pretty Wood Flowers will complete the project based off of the inspiration photos, all information provided, requests and notes given and within the parameters, limits and capabilities of sola wood flowers, faux/dried/preserved greenery and fillers. I understand that I am responsible for choosing the colors that will be used in my order and to clearly request how these colors will be distributed.  Once the orders flowers are dyed, colors cannot be changed and/or may require additional fees if change is possible. If consent for artistic freedom is provided and approved, once your order has begun it cannot be revoked.

Timeliness: Prior to your order being started, we will ask you to confirm all items on the contract, inspiration photos, and request specific custom information. Responses to all inquiries are due within a timely manner in order to ensure your order is completed within the booked contract date.  Reminders will be sent out for a total amount of 5 calendar days. After this time, we cannot ensure that your order will be completed by the contract due date and you will be notified of the new contract due date if a change is required. We will make every effort possible to ensure your wants are met within all capabilities.

Deposit / Final Payment: I understand that a 50% non-refundable deposit is required to secure your selected event date/order due date, and represents my agreement to the terms of the contract. I understand that if I fail to make payment in full as scheduled, I acknowledge that this agreement is no longer valid and I may be subject to cancellation fees. The final payment will be due upon pickup or shipping.  Photos will be sent for approval prior to shipment.  After final payment is received, your order will be shipped, local pickup will be available.  Additional purchases (considered either add-ons or may require an additional or new contract) will be invoiced at the time of order. If additional items are ordered after my final payment, I understand that I am responsible for payment in full prior to delivery. Posh and Pretty Wood Flowers understands that unexpected changes and updates will occur up until my event date/order due date, and will make every conceivable effort to accommodate my circumstance(s). Unfortunately, with last minute changes, Posh and Pretty Wood Flowers cannot guarantee that my same flowers or greenery will be available on orders made after the original request, but will work diligently on my behalf to match my color and style as closely as possible.

Shipping and Handling: Shipping and handling will be charged within the final payment invoice.

Insurance: It is the responsibility of the customer to request and pay for any shipping insurance that is requested to be added to your order. The customer must inform staff of the request at least 24 hours prior to the final payment invoice being sent. The customer will then receive a note if your request is available, accepted and will place additional fees in the invoice.

Rush/Expedited Shipping: Rush and/or expedited shipping and handling can be provided in certain cases, however, it is the customers responsibility to request any rush/expedited order shipping and handling promptly in order for the rush/expedited shipping and handling to be explored for availability. The customer will then receive a note from staff if your request is available, accepted and will place additional fees in the invoice.

Liability: It is the responsibility of the customer to provide accurate shipping information. Posh and Pretty Wood Flowers shall not be held liable if an incorrect address is provided or the customer fails to inform of any address changes and the order encounters a problem such as but not limited to, return to sender, cannot be delivered or delivered to the incorrect address. If the order is returned to Posh and Pretty Wood Flowers, the customer is responsible for all additional shipping and handling. Once an order has been shipped, Posh and Pretty Wood Flowers shall not be held liable for any loss, delays or damages suffered. There are no refunds, exchanges and/or returns once the item(s) have been shipped. If any shipped items are subject to any of these challenges (lost, delayed, damaged, etc.) it is the responsibility of the customer to contact the shipping company directly. Please notify Posh and Pretty Wood Flowers immediately if you encounter any of these issues.

Cancellations: In the event I elect to cancel my event with Posh and Pretty Wood Flowers, I agree that I will submit my request for cancellation in writing. Additionally, I acknowledge that I am requesting custom order floral design work from Posh and Pretty Wood Flowers, and understand that, in the event I choose to cancel my event, I may be subject to cancellation fees for any supplies bought above and beyond the deposit amount. I understand that there are no refunds for cancellations of individual items after final payment is made. In the event of cancellation, I understand that my non-refundable deposit will be forfeited. The following is the agreed upon items and prices of my order. If any changes are made on design or request, price will be adjusted accordingly and an addendum to this contract will be made. I understand that paying my deposit seals this contract and acts as my agreement to the terms and conditions outlined above.